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The Key West Express offers this Web site, including all information, software, products and services available from this Web site or offered as part of or in conjunction with this Web site (the “Web site”), to you, the user, conditioned upon your acceptance of all of the terms, conditions, policies and notices stated here. The Key West Express reserves the right to make changes to these Terms of Service immediately by posting the changed Terms of Service in this location.
Your continued use of the Web site constitutes your agreement to all such terms, conditions and notices, and any changes to the Terms of Service made by The Key West Express.
The term ‘thekeywestexpress.com’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use: Use the website at your own risk. This website is provided to you “as is,” without warranty of any kind either express or implied. Neither The Key West Express nor its employees, agents, third-party information providers, merchants, licensors or the like warrant that the Website or its operation will be accurate, reliable, uninterrupted or error-free. No agent or representative has the authority to create any warranty regarding the Website on behalf of The Key West Express. The Key West Express reserves the right to change or discontinue at any time any aspect or feature of the Web site.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
In no event shall The Key West Express or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on The Key West Express Internet site, even if The Key West Express or a The Key West Express authorized representative has been notified orally or in writing of the possibility of such damage.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these Terms of Service.
All trademarks reproduced on thekeywestexpress.com which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of thekeywestexpress.com may give rise to a claim for damages from The Key West Express and/or be a criminal offense.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Except for material in the public domain under United States copyright law, all material contained on the Website (including all software, HTML code, Java applets, Active X controls and other code) is protected by the United States and foreign copyright laws. Except as otherwise expressly provided in these Terms of Service, you may not copy, distribute, transmit, display, perform, reproduce, publish, license, modify, rewrite, create derivative works from, transfer, or sell any material contained on the Website without the prior consent of the copyright owner.
None of the material contained on The Key West Express may be reverse-engineered, disassembled, decompiled, transcribed, stored in a retrieval system, translated into any language or computer language, retransmitted in any form or by any means (electronic, mechanical, photo reproduction, recordation or otherwise), resold or redistributed without the prior written consent of The Key West Express. Violation of this provision may result in severe civil and criminal penalties.
Travel Marketing / The Key West Express / The Key West Express offers a variety of tours, tickets and services through it's website thekeywestexpress.com and through designated partner websites. Unless otherwise stated, purchases made through thekeywestexpress.com or any Travel Marketing / The Key West Express / The Key West Express-affiliated websites are subject to these Terms & Conditions; in all booking arrangements, the person making the booking shall be deemed to have accepted these conditions on behalf of the persons included in the booking.
To cancel your reservation for any reason you must contact The Key West Express as soon as possible. Upon receipt of your valid request for cancellation, we will process any applicable refund in 7 business days. Our accounting department handles these transactions Mon-Fri, 9:00 AM - 5:00 PM EST, and observes all national and bank holidays.
Please contact our office to inform us if your reservation is canceled for
any of the following reasons:
Cancellation Due To Bad Weather
If your activity operator must cancel due to bad weather AND cannot accommodate
you on another day, you will be issued a refund. Please be aware before issuing
a refund, The Key West Express will confirm if this is the case. This is only
a valid reason if the tour operator cancels the tour.
If Tour Operator Cancels Tour or Excursion
If for some reason a tour operator does cancel and cannot accommodate you
on another day or at another time, you will be offered the trip issued a
refund. Like cancellation for bad weather, The Key West Express will confirm
if this is the case before authorizing a refund.
Contact our office directly to make any adjustments to your reservations. If you call and reach voicemail, please leave a message including: time, date, number of guests attending and tour or excursion. If you adjust your reservation within 7 calendar days, a voucher will be issued and applied to your new reservation date. Subsequently, a revised confirmation will be emailed to you. If the newly adjusted activity is cancelled by the operator, a store credit will be issued. A non-refundable change fee of $25 per adult ticket will be applied at the time of reservation change.
You agree to read and abide by The Key West Express policies and furthermore
do agree to be fully responsible for meeting stated guidelines.
Showing Up Late
If you or a member of your party shows up late and are consequently not able
to participate you will still be responsible for full amount of tour, activity
or excursion.
No Shows
If you, or a member of your party, does not show up for your tour, activity
or excursion you will be responsible for the full amount of reservation.
Unsatisfactory Activity Experience
If you experience an issue of any sort with a tour, activity or excursion
you have booked via The Key West Express, immediately bring this to the attention
of the tour, activity or excursion’s operator. Make your concerns and complaints
heard with the person in charge so that you may reach an agreeable solution
immediately. Do not wait until you return from your vacation. If for some
reason you feel a partial or full refund is merited, you must make this known
the same day of your tour or excursion.
Credit Card Statement
Your credit card statement will display “The Key West Express” as the company
authorized to bill your bank or credit card.
Cancellation Protection
Cancellation protection is non-refundable.
Credit Card Charge Authorization
By making your reservation online or by telephone you agree to authorize
“The Key West Express” and/or the activity provider you will be participating
with to bill your credit card the agreed upon amount you are responsible
for related to your reservation. The credit card charges are authorized verbally
and/or electronically by you, the reservation holder, and are valid in lieu
of a signed credit card authorization form. www.CoolKeyWest.com is not responsible
for any charges incurred as a result of exchange rates or local taxes.
Credit Card Disputes & Chargebacks
You agree to contact our office by telephone to resolve any discrepancy before
initiating a dispute or charge-back with your credit card company. If you
reach voicemail, please leave a message and we will return your call. You
hereby waive any objection you may have to The Key West Express use of electronic
records with Discover, MasterCard, Visa, American Express or banks that issue
credit cards should it be necessary for The Key West Express to respond to a
chargeback. You agree that you will not dispute any charge improperly. This
includes filing chargebacks claiming fraud if you claim the name of Cool
Destinations was not recognized by you. In the event you file a chargeback
improperly, you agree to provide a written statement to the credit card company
confirming the charge is correct and should be paid and agree to send a faxed
copy of this letter to The Key West Express, Attention: Chargeback, 1-305-768-0692.
In the event legal action is necessary for by The Key West Express to collect
money taken away from The Key West Express through a chargeback or to collect
the Chargeback Fee, you agree to pay The Key West Express legal expenses if
The Key West Express wins the lawsuit.
Time Limits on Refunds
You understand that our credit card processor does not permit refunds for
bookings made more than 120 days ago. You agree that in the case you book
an activity more than 120 days in advance, any refund will be provided as
a store credit of equal monetary value as the original purchase. No exceptions.
Arrangements set forth on this ticket for transportation, excursions, tours or similar activities are made solely for the convenience of the ticket holder and are at ticket holder’s risk. All prices are subject to change without prior notice until the ticket is purchased. The providers of such services are independent contractors and are not acting as agents or representatives of The Key West Express, or their respective affiliates or subsidiaries. In no event shall The Key West Express be liable for any accident or harm to ticket holders, which occurs as a result of any acts, omissions or negligence of any independent contractors. In the event of a cancellation or change in the services or activities by the service provider, The Key West Express shall have no liability whatsoever for any loss incurred by the purchaser by reason of such cancellation and any refund of the ticket price shall be subject to The Key West Express discretion.
We take data protection extremely seriously, and are certified to PCI SSC Data Security Standards, the industry standard for credit card data protection.
We use SSL to encrypt all data on the website and use a tokenized processing system from Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.